Project: Organic Growth Programme

  • Scope:  To drive incremental revenue through integrated portfolio management. Previously separate departments of Risk; Marketing and Sales were brought together under one management function split by portfolio.  The goal was to increase efficiency and improve portfolio quality.
  • Analytic Delivery:  Strategy was based on customer segmentation; risk scoring and bespoke targeting models. Analytic development included: bespoke cluster segmentation, risk scorecards and predictive propensity models. Credit initiation and approval process was re-designed for cycle time reduction. Team roles and profiles were re-aligned to the new programme. Review, tracking and monitoring cycle was established on a monthly basis.
  • Technology: In support of the programme a data integration project was delivered. It provided single customer view and single platform for analytics and operations. Solution was based on Oracle technology for the datamarts and OLAP technology (Holos/Seagate Software) for the MIS, tracking and reporting. SAS and Matlab were adopted for delivering the scorecards, modelling and predictive analytics.

The Toolbox

Strategic Planning and Analysis:

Competitive and functional strategy.

Change Management:

CAP, Workout.

Process Improvement:

Six Sigma, DMAIC, DMADV.

Programme Management:


strategy case studies

Project: Customer Centric Management Programme

Leading UK insurance provider

Project: Post-Acquisition Integration

Large Australian consumer finance operation

Project: Organic Growth Programme

Multinational consumer finance company